1. Introduction

The BBQ Hub Ltd is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect any personal information you provide when using our website, services, or interacting with us.

2. Information We Collect

  • Name and contact details, including email address and phone number
  • Payment details for processing orders
  • Demographic information such as postcode, preferences, and interests
  • Information related to customer surveys and offers
  • Technical data, including IP address, browser type, and usage data when interacting with our website

3. How We Use Your Information

We collect your information for the following purposes:

  • To process orders and payments
  • To improve our products, services, and customer experience
  • To send promotional emails about offers, new products, or other updates if you have opted in
  • To contact you for market research purposes
  • To ensure the security of our website and prevent fraud
  • To comply with legal and regulatory obligations

4. Security Measures

We are committed to ensuring that your information is secure. We implement appropriate physical, electronic, and managerial safeguards to prevent unauthorised access, disclosure, or loss of your personal data.

5. Cookies and Tracking Technologies

Cookies help us provide a better user experience by analysing website traffic and tailoring content to user preferences. You can choose to accept or decline cookies in your browser settings. Declining cookies may affect site functionality.

6. Third-Party Services and Data Sharing

We do not sell or distribute your personal information to third parties unless required by law or necessary for business operations, such as:

  • Payment processing through secure third-party providers
  • Analytics and marketing services to enhance user experience
  • Spam detection for website interactions

7. Retention of Personal Data

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Your Rights and Choices

You have the right to:

  • Request access to the personal data we hold about you
  • Request corrections to inaccurate or incomplete data
  • Request the deletion of your personal data, subject to legal obligations
  • Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below.

9. External Links

Our website may contain links to external sites. We are not responsible for the privacy policies or security practices of third-party websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Information

For any privacy-related inquiries, please contact us at:

The BBQ Hub Ltd
Unit 7 Orchard Business Centre, Sanderson Way, Tonbridge, Kent TN9 1QG
thebbqhubtn9@gmail.com
+44 1732 914086